Frequently Asked Question
What is Radiant Femme?
Radiant Femme is a fashion brand that offers elegant and empowering jewelry and accessories for women, established in 2021.
Where is Radiant Femme based?
Radiant Femme operates globally, with an online presence that serves customers worldwide.
What products do you sell?
We specialize in fashion, jewelry, including necklaces, rings, bracelets, earrings, and women’s accessories such as handbags and scarves.
Do you offer gift cards?
Yes, we offer Radiant Femme gift cards that can be purchased online and are redeemable for any of our products.
How can I stay updated on new collections and offers?
You can subscribe to our newsletter or follow us on social media for the latest updates, special promotions, and exclusive offers.
Orders & Shipping
How do I place an order?
You can place an order by visiting our website, selecting the items you love, and proceeding to checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, AMEX), PayPal, and some regional payment options based on your location.
Do you offer worldwide shipping?
Yes, Radiant Femme ships to most countries around the world. You can check our shipping policies for details on specific locations.
How long will it take to receive my order?
Shipping times vary depending on your location. Generally, orders take between 7-15 business days for standard shipping. You’ll receive a tracking number once your order is on the way.
What should I do if I haven’t received my order?
If your order hasn’t arrived within the expected timeframe, please check the tracking number sent to your email or contact our support team for assistance.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy. If you are unsatisfied with your purchase, you can return it for a refund or exchange, provided the item is in its original condition.
How do I initiate a return or exchange?
Simply contact our customer support team with your order number and reason for return or exchange. We’ll guide you through the process.
Do you offer free returns?
While we strive to make returns easy, we do not offer free return shipping unless the item was defective or incorrect.
How long does it take to process a refund?
Once we receive your returned item, refunds will typically be processed within 5-7 business days, depending on your payment method.
Can I cancel or modify my order after placing it?
If your order hasn’t been processed yet, you may cancel or modify it. Please contact our support team as soon as possible to assist with this.
Product Information
Are your products ethically sourced?
Yes, we are deeply committed to ethical and sustainable practices. Our materials are sourced from suppliers who follow fair trade principles, and we use environmentally friendly packaging to reduce waste.
What materials are used in your clothing?
Our garments are made with high-quality, sustainable fabrics such as organic cotton, linen, and recycled materials, ensuring both comfort and durability while caring for the planet.
How do I care for my Radiant Femme clothes?
To keep your clothing looking its best, we recommend washing on a gentle cycle with cold water and air-drying whenever possible. Always follow the care label instructions for specific details.
Are your products suitable for sensitive skin?
Yes, our clothes are crafted with skin-friendly, non-toxic dyes and soft, breathable fabrics, making them ideal for sensitive skin.
Do you offer custom sizing or personalization?
Currently, we do not offer custom sizing or personalization, but we’re always exploring ways to enhance your shopping experience. Stay tuned for future updates!
Influencer & Ambassador Programs
How can I become a Radiant Femme brand ambassador?
You can apply for our ambassador program by filling out the form on our website. We’re always excited to collaborate with passionate influencers who align with our values.
What are the benefits of being a Radiant Femme ambassador?
Ambassadors receive exclusive products, early access to new collections, and commission-based earnings through our affiliate program.
Do you collaborate with content creators?
Yes, we love partnering with content creators for photoshoots, user-generated content, and social media features. You can reach out to us via the collaboration page on our website.
Other Questions
How can I contact Radiant Femme customer service?
You can reach our customer service team via email at contact@hiradiantfemme.com or through the contact form on our website.
Do you offer any discounts for first-time customers?
Yes! First-time customers can enjoy a special discount when they sign up for our newsletter. Follow us to stay updated on promotions and seasonal offers.
